Customer Relationship Management System (CRM)
Download BrochureUmbrella – Customer Relationship Management System (CRM) is a software tool or platform designed to help businesses manage their interactions and relationships with customers. It is a centralized system that stores and organizes customer data, tracks customer interactions, and facilitates various customer-related processes.
The primary goal of CRM systems is to integrate and automate sales, marketing, and customer support. Without a robust CRM system, customer details and interactions can get lost, calls are not followed up promptly and prioritizing customers can be a matter of guesswork. As the customer has become more connected, the focus on ‘customer relationship management’ has transitioned and also become a strategy to customer engagement.
User Friendly and Intuitive
Some CRM systems have a single interface for all users with endless tabs, menus and dashboards. This often results in a high level of complexity and different departments within the business struggling to efficiently reach the data that they require. Choosing a CRM with an intuitive and user-friendly interface, that can be changed to suit different departments or teams, can help your system adapt to suit departmental processes and business workflows.
A 360° View of the Customer
Your CRM system should be integrated with the contact centre, so that your customer service agents benefit from a 360° view of the customer. Fully customisable user dashboards can provide a single unified view of information from case and line of business applications.The dashboard can also be tailored to highlight or flag key bits of information to the agent. For example, if the customer is hard of hearing or is behind on payments. Also make sure your contact centre system integrates with major applications.
Flexibility and Customization
Your CRM system should be integrated with the contact centre, so that your customer service agents benefit from a 360° view of the customer. Fully customisable user dashboards can provide a single unified view of information from case and line of business applications.The dashboard can also be tailored to highlight or flag key bits of information to the agent. For example, if the customer is hard of hearing or is behind on payments. Also make sure your contact centre system integrates with major applications.
Customer Self-Service Portal
A customer self-service portal with integration into the CRM workflows can enable a shift away from more expensive channels towards self-service. For example, from “face to face”, to telephone, to online. This can help reduce costs, improve agent productivity and reduce the re-keying of information.
Task Wizard Workflow Design
An intuitive task wizard workflow design engine can provide the contact centre with total ownership and customisation of workflows.This can allow contact centre managers to design workflows once and then use them multiple times.
Mobile Application
A CRM system with a mobile application to enable mobile working can minimise trips into the office to update data.
- A modern CRM for a modern business that is pleasingly simple to use.
- Dedicated migration, deployment, and training programs
- Extensive developer platform for creating unique solutions and integrating them
- No hidden costs
- Best price in the market
- Ability to integrate with other solutions
- Real-time and collaboration capabilities
Brands we work with
Opus will provide Customer Relationship Management solutions for companies in all scales that acquire our solutions for their organization. We can install the tailor made vendor management system for individual organizations for taking into consideration for various factors related to that specific organization. Opus is proud to be partners with some of the largest and prestigious vendors in the field of security and business management systems that create unique quality products trusted by client’s worldwide .Our counterfeit proof solutions help in creating a smooth vendor Management Solutions that works efficiently and effectively in all conditions and markets around the world.