About TOTA Chatbot Solution
TOTA AI Chatbot is a system software platform that helps users to find answers for their queries using AI. The Chatbot system will offer the users the assistance they need in accordance with the needs of the organization. A chatbot’s original design was to imitate human communication through text or voice interactions. Modern chatbots, on the other hand, are artificial intelligence (AI) systems that can carry on a conversation with a user in natural language and mimic how a human would act as a conversation partner.
It is a virtual customer support agent, the chatbot is accessible around-the-clock. It will be available to assist customers in getting the information they need for any type of support. This lowers the expense of adding more employees and lessens the possibility of human error. You can set up appointments, obtain memberships in reward programs, take online payments, and more using a business chatbot.
Simple to Implement
TOTA chatbot is simple to implement. New information is merging, chatbots make them more accurate, precise, intuitive, and able to respond to specific requests more effectively.
Security & Confidentiality
In AI, when the client is knocking with queries and sharing information with chatbots, they are trusting you, thus it needs to be protected at all cost and secure customer confidentiality.
Increase Customer Engagement
AI chatbot increases customer engagement. Engagement can be pushed based on user data and made more interactive by deploying conversational AI chatbots.
Make Lead Generation Better
AI can be used to generate lead and which can be more accurate than regular leads as AI is very effective at engaging customers with personalized messaging throughout their journey.
Modules of TOTA - Chatbot Solutions
AI chatbot system typically consist of various modules or components that work together to manage the loan origination process.
Natural Language Understanding (NLU)
To determine the user's intent, it examines user messages and extracts pertinent information such as intent and entities.
Natural Language Processing (NLP)
NLP techniques are used to process and analyze text inputs like language detection, text preprocessing, etc.
Multi Language Accessibility
TOTA is accessible to multiple languages. Designed on .NET core platform, enables library accessibility to multi-language.
Dialogue Management
It ensures that the BOT replies appropriately based on user's inputs and context is maintained throughout the discussion.
Knowledge Base
It stores information and data like FAQs, product details, campaign information that chatbot can access to reply.
Analytics and Reporting
It helps in evaluating the performance of the chatbot, identify areas for improvement, and generate reports.
Why TOTA - Chatbot Solutions
