TOTA is a chatbot and virtual assistant for Hospitality Industry that can be deployed on a messaging,mobile and the web platforms. This tool is built with Hospitality industry-specific knowledge to help customers for Booking, Feedback, Notification, FAQ, Search and Customer Support. Most of the hotel aggregators across the globe have built beautiful interfaces (not so beautiful in some cases) to present to their consumers, but these interfaces only facilitate the discovery and booking part of the business and leave the consumers in a tiff when it comes to other facets. This would mean that a customer would typically have to call up customer support and have his queries resolved. This not only makes it troublesome for the consumer but also for the brand since they have the added overheads of maintaining a team for responding to consumer queries.