"Revolutionizing HR & Payroll Operations: Citycell’s Success with Opus Technology" Excerpt:

Case Study: Implementing HR & Payroll Management Software for Pacific Bangladesh Telecom Limited (Citycell)

Client Overview

Pacific Bangladesh Telecom Limited (Citycell) is one of Bangladesh’s leading mobile telecom operators, providing a broad range of services including voice, data, and internet services to millions of customers across the country. With a large and diverse workforce, Citycell needed an advanced solution to streamline its HR and payroll processes while ensuring compliance with the nation’s labor laws.

Challenges

Before implementing the HR & Payroll Management software, Citycell encountered several operational challenges:

• Manual HR Processes – Citycell relied on outdated, manual methods for payroll processing, attendance tracking, and employee data management, which led to inefficiencies and errors.
• Complex Payroll Calculations – With a diverse workforce and different pay structures, calculating accurate payroll every month was a complex and time-consuming process.
• Lack of Real-Time Data – The absence of real-time access to HR and payroll data made it difficult for managers to make informed decisions quickly.
• Compliance Issues – Keeping up with frequent changes in local labor laws and tax regulations presented a significant challenge for the HR team.
• Employee Queries – Manual processes resulted in delayed responses to employee queries regarding payroll, leaves, and other HR-related matters.

Solution

Citycell partnered with Opus Technology to implement a customized HR & Payroll Management software that addressed these challenges comprehensively. The solution included:

• Automated Payroll System – Automating the payroll process, including salary calculations, deductions, bonuses, and disbursements, ensuring timely and accurate payments to employees.
• Attendance & Leave Management – Real-time tracking of employee attendance and leave, including automated approvals and alerts for management.
• Tax & Compliance Integration – The software was integrated with local tax laws and labor regulations to ensure Citycell remained compliant with government rules and regulations.
• Self-Service Portal – A portal for employees to view payslips, submit leave requests, and update personal information, reducing HR team workloads and improving transparency.
• HR Reporting & Analytics – The software allowed HR managers to generate real-time reports on payroll, attendance, employee performance, and other critical metrics, aiding strategic decision-making.

Results

The implementation of HR & Payroll Management software resulted in several key benefits for Citycell:

• Increased Efficiency – Automation of payroll and HR tasks significantly reduced the time and effort spent on manual processes.
• Accuracy and Timeliness – Payroll was processed faster and with greater accuracy, ensuring employees were paid on time with minimal errors.
• Enhanced Compliance – The system automatically updated to reflect changes in local labor laws and tax regulations, reducing the risk of compliance issues.
• Improved Employee Experience – The self-service portal allowed employees to access payroll information and manage leave requests independently, improving overall satisfaction.
• Data-Driven Decision Making – Real-time reporting and analytics empowered HR managers to make informed decisions regarding resource allocation, payroll optimization, and employee management.

Conclusion

By partnering with Opus Technology, Pacific Bangladesh Telecom Limited (Citycell) successfully transformed its HR and payroll processes, driving operational efficiency, enhancing employee satisfaction, and ensuring full compliance with local regulations. The HR & Payroll Management software helped Citycell reduce operational overhead, improve payroll accuracy, and position the company for continued success in the competitive telecom market.

For more information on how Opus Technology can streamline your HR and payroll management, contact us today!