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Implementing KIOSK Solutions with appointment schedule, location map of the officers for BIWTA with Opus Technology


Case Study: Implementing KIOSK Solutions with appointment schedule, location map of the officers for BIWTA with Opus Technology

Client Overview:

Bangladesh Inland Water Transport Authority (BIWTA) is a government agency responsible for managing and regulating inland water transport and related services in Bangladesh. With a mission to ensure safe, efficient, and sustainable water transport, BIWTA sought to modernize its operations and improve public service delivery through digital transformation.

Challenge:
BIWTA faced challenges in managing public appointments, providing accurate location maps of officers and staff, and ensuring seamless access to human resource information. The lack of a centralized system led to inefficiencies, long waiting times, and difficulty in accessing critical information for both staff and visitors.

Solution:
Opus Technology partnered with BIWTA to design and implement a state-of-the-art KIOSK system integrated with advanced software solutions. The KIOSK system was equipped with the following features:

  1. Appointment Scheduling Software:
    • Enabled visitors to book, reschedule, or cancel appointments seamlessly.
    • Reduced waiting times and improved operational efficiency.
    • Provided real-time updates and notifications to users.
  2. Location Mapping of Officers/Staff:
    • Integrated a dynamic map displaying the locations of BIWTA offices and staff.
    • Allowed visitors to easily locate the concerned officer or department.
    • Enhanced navigation within BIWTA premises.
  3. Human Resource Information System (HRIS):
    • Provided secure access to staff details, including contact information and roles.
    • Streamlined internal operations and improved communication.
    • Ensured data privacy and compliance with government regulations.

Implementation Process:

  1. Requirement Analysis: Opus Technology conducted a thorough assessment of BIWTA’s needs and challenges.
  2. Custom Software Development: Tailored solutions were developed to meet BIWTA’s specific requirements.
  3. KIOSK Hardware Setup: User-friendly KIOSK machines were installed at strategic locations across BIWTA offices.
  4. Integration and Testing: The software was integrated with BIWTA’s existing systems and rigorously tested.
  5. Training and Support: BIWTA staff were trained to operate the system, and ongoing technical support was provided.

Results:

  • Improved Public Service Delivery: Visitors experienced shorter waiting times and enhanced convenience.
  • Operational Efficiency: BIWTA staff reported streamlined processes and better resource management.
  • Enhanced User Experience: The intuitive interface of the KIOSK system received positive feedback from users.
  • Data-Driven Decision Making: Access to real-time data enabled BIWTA to make informed decisions.

Conclusion:
The successful implementation of the KIOSK system by Opus Technology has transformed BIWTA’s service delivery model. By leveraging cutting-edge technology, BIWTA has set a benchmark for digital transformation in government agencies. Opus Technology remains committed to delivering innovative solutions that drive efficiency and improve user experiences.