EXIM Bank – Implementing Mobile Application for Internet Banking with Opus Technology



Client Overview

Case Study

Digital Transformation of Mobile Internet Banking for Export Import Bank of Bangladesh PLC

Delivered by: Opus Technology Limited
Project Duration: March 30, 2023 – June 30, 2023

Client Overview

Export Import Bank of Bangladesh PLC (EXIM Bank) is a leading commercial bank in Bangladesh, known for delivering modern, customer-focused financial services. With a strategic vision to strengthen its digital capabilities, EXIM Bank sought to introduce a high-performing mobile application to enhance its internet banking services.


To realize this vision, EXIM Bank partnered with Opus Technology Limited, a trusted provider of digital and software solutions, to design, develop, and deploy a secure and seamless mobile banking platform.

Project Objectives

The project was driven by the following core objectives:

  • Develop a User-Centric Mobile Application: Deliver an intuitive and seamless mobile banking experience.
  • Enhance Digital Service Accessibility: Allow customers to perform transactions and access essential services anytime, anywhere.
  • Ensure Robust Security & Compliance: Implement advanced security protocols aligned with Bangladesh Bank regulations.
  • Enable Smooth System Integration: Ensure compatibility with EXIM Bank’s existing internet banking infrastructure and backend systems.

Challenges Faced

Throughout the project, Opus Technology addressed several complexities, including:

  • Complex Integration Needs: Legacy system alignment required deep customization and extensive validation.
  • Tight Delivery Timeline: The project demanded accelerated development and streamlined execution.
  • High Security Standards: Ensuring compliance and safeguarding sensitive financial data was critical.
  • Diverse User Demographics: Designing a simple, accessible interface for a wide customer base required careful UX planning.

Solutions Delivered by Opus Technology

To overcome these challenges, Opus Technology delivered innovative and strategic solutions:

  • Agile Development Framework: Enabled rapid development cycles, continuous testing, and timely delivery.
  • Custom Integration Layer: Developed APIs and middleware for seamless connectivity with EXIM Bank’s existing systems.
  • Advanced Security Architecture: Included data encryption, biometric authentication, two-factor authentication (2FA), and real-time monitoring.
  • User-Centered Interface Design: Extensive user testing and UX research ensured a clean, intuitive, and accessible interface.
  • Dedicated Project Team: A specialized team of developers, QA engineers, and project managers ensured smooth execution and swift issue resolution.

Key Features of the Mobile Application

The application developed by Opus Technology introduced modern and user-friendly digital banking functionalities, including:

  • Account Management: Real-time access to balances, transaction history, and statements.
  • Fund Transfers: Secure transfers within EXIM Bank and to external banks.
  • Bill Payments: Integrated utility and credit bill payment options.
  • Mobile Recharge: Easy mobile top-up and data pack purchases.
  • Enhanced Security: Biometric login, OTP-based authentication, and fraud monitoring.

Results & Impact

Opus Technology successfully delivered the mobile banking application within the project deadline, generating significant positive outcomes:

  • Improved Customer Satisfaction: Customers gained fast, secure, and convenient access to banking services.
  • Increased Digital Banking Adoption: The user-friendly experience encouraged seamless migration to digital channels.
  • Optimized Operational Efficiency: Integration with backend systems minimized manual processes and enhanced workflow automation.
  • Positive Market Response: The app received strong user feedback for its stability, performance, and ease of use.

Conclusion

The collaboration between Export Import Bank of Bangladesh PLC and Opus Technology demonstrates the power of strategic innovation in driving digital transformation within the financial sector. By overcoming complex technical challenges and delivering a secure, high-quality mobile banking solution, Opus Technology enabled EXIM Bank to elevate its digital service portfolio and strengthen its leadership in the modern banking landscape.

This project serves as a benchmark for future technology-driven initiatives in Bangladesh’s banking industry.

For more information:

Case Study Prepared by: Opus Technology Limited
Date: 10/07/2023