Evercare Hospital-Chattogram – Implementing & Development Chatbot with Opus Technology
Case Study: AI-Powered Chatbot Development for Evercare
Hospital Chattogram by Opus Technology
Project Duration: April 01, 2024 – May 30, 2024
01/04/2024 to 30/05/2024
Website: www.evercarebd.com/chattogram
Client Overview
Evercare Hospital Chattogram is
one of the leading healthcare providers in Bangladesh, offering world-class
medical services with cutting-edge technology. As part of its digital
transformation strategy, Evercare aimed to enhance patient engagement and
operational efficiency by implementing an AI-powered chatbot to streamline
communication and support services.
To achieve this goal, Evercare
Hospital partnered with Opus Technology, a trusted digital solutions provider,
to design, develop, and integrate an intelligent chatbot system capable of
handling patient inquiries, appointment scheduling, and real-time assistance.
Project Objectives
The key objectives of the project were:
·
Develop a Smart Chatbot: Enable automated
responses to common patient inquiries regarding services, doctors, and
appointments.
·
Enhance Patient Experience: Provide
instant support to patients, reducing wait times for information.
·
Automate Appointment Scheduling: Allow
patients to book appointments seamlessly through the chatbot.
·
Ensure Seamless Integration: Connect the
chatbot with Evercare’s existing hospital management system (HMS) and website.
·
Implement Advanced Security: Ensure
patient data privacy and compliance with healthcare regulations.
Challenges Faced
During the project, the Opus Technology team encountered
multiple implementation challenges:
·
Complex Integration Requirements: The
chatbot needed to integrate with Evercare’s existing HMS and customer support
systems.
·
Natural Language Processing (NLP)
Optimization: Ensuring the chatbot accurately understood and responded to
diverse patient queries in both English and Bangla.
·
Security & Compliance: Adhering to
strict healthcare data protection regulations.
·
User Experience & Adoption: Designing
an intuitive interface that catered to a wide range of patient demographics.
·
Scalability & Performance: Ensuring
the chatbot could handle high volumes of patient interactions efficiently.
Solutions Provided by Opus Technology
To address these challenges, Opus Technology implemented the
following solutions:
·
AI-Driven NLP Model: Integrated advanced
Natural Language Processing (NLP) to improve chatbot accuracy and
responsiveness.
·
Secure System Integration: Developed
robust APIs to seamlessly integrate the chatbot with Evercare’s HMS and
website.
·
Automated Appointment Booking: Enabled
real-time scheduling and modifications through chatbot interaction.
·
Multilingual Support: Designed the
chatbot to handle queries in both English and Bangla for broader accessibility.
·
Scalable Cloud Deployment: Ensured
optimal performance and reliability by deploying the chatbot on a secure cloud
infrastructure.
·
User Training & Support: Conducted
workshops and provided documentation to help hospital staff and patients
navigate the chatbot effectively.
Key Features Implemented
·
Instant Patient Assistance: Answers
queries related to doctors, departments, and hospital services.
·
Appointment Scheduling & Modifications:
Allows patients to book, reschedule, and cancel appointments.
·
Multilingual Support: Communicates in
both English and Bangla for ease of use.
Results & Impact
Despite the challenges, Opus Technology successfully
delivered the chatbot within the stipulated timeline. The impact of the project
was significant:
·
Enhanced Patient Engagement: The chatbot
provided instant responses, improving overall patient satisfaction.
·
Reduced Workload for Hospital Staff:
Automated responses to routine queries freed up resources for more critical
tasks.
·
Increased Appointment Efficiency:
Patients could schedule and manage appointments conveniently, reducing call
center dependency.
·
Improved Operational Efficiency: The
chatbot helped streamline workflows and reduce administrative bottlenecks.
·
Positive User Feedback: Patients and
hospital staff praised the chatbot for its ease of use and efficiency.
Conclusion
The successful collaboration
between Evercare Hospital Chattogram and Opus Technology showcases how
AI-driven solutions can revolutionize healthcare communication. By overcoming
multiple implementation challenges and delivering an intelligent chatbot
system, Opus Technology helped Evercare Hospital enhance patient engagement,
operational efficiency, and digital accessibility.
This project not only
strengthened Evercare Hospital’s position as a tech-forward healthcare provider
but also set a new benchmark for AI-driven patient interaction in the industry.
visit their website: https://www.evercarebd.com/chattogram
To learn more about Opus Technology’s solutions,
visit our website: www.opus-bd.com
Case Study Prepared by Opus Technology
Date: June 30, 2024